Refund Policy

Questions about an order or a deposit? Every Strixly Cupcakes order is made to order for a specific date, so please read the details below together with our ordering and payment policies.

Deposits

A deposit of at least half your total is due when you submit your order, or no less than 7 days before your pickup date. Placing an order does not secure your treats until the deposit is paid.

Changes and Cancellations

Because ingredients are bought and treats are prepared for your date, please contact us as early as possible if you need to change or cancel an order. Reach out through the options on our Contact page and we will let you know what is possible for your order.

Fruit Display Equipment

Fruit display bookings include a refundable deposit on display equipment.

Problems With an Order

If something is not right with your treats, please let us know when you pick up or as soon as possible afterward, with a photo if you can, so we can look into it.